• Respond to all tenant calls within a specified timeframe.
• Provide uniformed maintenance personnel (or qualified vendor representatives) for
  professional maintenance services
• Assign customer service representative to field all requests for maintenance
  services and dispatch appropriate personnel.
• Inspect all spaces regularly to ensure that high quality standards are met.
• Provide maintenance for all building systems.
• Render routine building repair and maintenance services (plumbing, mechanical,
  electrical).
• Perform a comprehensive building and property review once every month.
• Competitively bid all third-party service contracts, building materials and supplies,
  taking advantage of economies of scale everywhere possible.
• Establish clear performance criteria for the contracted scope of services, and
  implement same.
• Monitor performance quality levels of all service vendors.
• Conduct regular property inspections to verify compliance.
• Communicate all significant issues to owner.

Typical contract services to be managed include:

• Landscape/Irrigation Maintenance
• Janitorial/Cleaning
• Parking Lot Sweeping and Policing
• Building and Grounds Security
• Elevator Maintenance
• Window Washing
• Trash Removal